FAQ
Brand Name: Jurexia
Legal Company Name: Zhengzhou Youtao International Trade Co., Ltd.
Email: service@jurexia.com
Frequently Asked Questions
Find answers to common questions about Jurexia products, orders, shipping, payments, returns, and customer support.
1. What is Jurexia?
Jurexia is an online retail brand providing carefully selected lifestyle products and practical solutions for customers in the United States market.
2. Who operates Jurexia?
Jurexia is owned and operated by:
Zhengzhou Youtao International Trade Co., Ltd.
Business Owner:
Wang Dongliang
3. What products does Jurexia sell?
Jurexia offers practical lifestyle products, household essentials, daily-use items, and products designed to improve everyday convenience.
4. Where does Jurexia sell products?
Jurexia primarily serves customers in the United States through our online store:
jurexia.com
5. How long does shipping take?
1-5 business days after payment confirmation.
Estimated Delivery Time:
10-20 business days after dispatch.
6. How can I track my order?
After shipment, tracking information will be sent to the email address provided during checkout.
For tracking assistance:
service@jurexia.com
7. Does Jurexia accept returns?
Yes. Eligible products may be returned within 30 calendar days after delivery.
Customers should review the Returns & Refunds Policy before requesting a return.
8. How long does a refund take?
5-10 business days after the returned item has been received and inspected.
9. Are payments secure?
Yes. Payments are processed through secure third-party payment providers.
Jurexia does not store complete payment card information.
10. How can I contact Jurexia?
Email:
service@jurexia.com
Contact Phone Number:
+1 (989) 682-2410
Hotline Service Hours:
PDT 9AM-6PM