Returns & Refunds Policy
Brand Name: Jurexia
Legal Company Name: Zhengzhou Youtao International Trade Co., Ltd.
Website: jurexia.com
Email: service@jurexia.com
Returns & Refunds Policy
At Jurexia, customer satisfaction is an important part of our service.
This policy explains return eligibility, return procedures, shipping responsibilities, and refund processing timelines.
1. Return Period
Eligible products may be returned within 30 calendar days after delivery.
2. Return Eligibility
To qualify for a return, products must meet the following requirements:
- Items must be unused and in original condition.
- Products should include original packaging when applicable.
- Items must not have damage caused by misuse or improper handling.
3. How To Request A Return
To request a return, please contact:
Please provide:
- Order number
- Customer name
- Reason for return
- Photos or supporting information when necessary
4. Returns Address
Returns Address:
3rd Floor, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.
5. Return Shipping Responsibility
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
6. Damaged Or Incorrect Items
If you receive a damaged, defective, incorrect, or materially different item, please contact our customer support team.
We will review the issue and provide an appropriate solution based on the situation.
7. Refund Processing Time
Approved refunds are processed within 5-10 business days after the returned item has been received and inspected.
The actual time for refunded funds to appear in your account may vary depending on your payment provider or financial institution.
8. Refund Method
Approved refunds will be issued to the original payment method used during purchase.
Contact Us
Email:
service@jurexia.com
Contact Phone Number:
+1 (989) 682-2410
Hotline Service Hours:
PDT 9AM-6PM