Shipping Policy
Brand Name: Jurexia
Legal Company Name: Zhengzhou Youtao International Trade Co., Ltd.
Website: jurexia.com
Customer Support Email: service@jurexia.com
Shipping Policy
At Jurexia, we aim to provide customers with clear and reliable shipping information before and after every purchase.
This Shipping Policy explains order processing, delivery estimates, shipping fees, tracking, and support procedures for delayed deliveries.
1. Order Processing Time
Orders are generally processed within 1-5 business days after payment confirmation.
Processing includes order verification, product preparation, packaging, and shipment arrangement.
2. Estimated Delivery Time
10-20 business days after dispatch.
Delivery times may vary depending on destination, shipping carrier performance, customs procedures, weather conditions, holidays, and other external factors.
3. Shipping Fees
Shipping fees will be displayed during checkout before payment is completed.
Shipping costs may vary depending on:
- Delivery destination
- Selected shipping method
- Order size and product type
4. Shipping Origin and Fulfillment
Orders may be fulfilled from our own facilities or trusted partner facilities depending on product availability and delivery requirements.
Jurexia works with logistics partners to ensure orders are prepared and shipped efficiently.
5. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Tracking updates may require additional time after shipment before becoming active.
6. Delivery Address Accuracy
Customers are responsible for providing complete and accurate shipping information during checkout.
If you notice incorrect delivery information, please contact us immediately:
service@jurexia.com
7. Shipping Delays
Although we work with reliable shipping partners, unexpected delays may occasionally occur.
Possible causes include:
- Carrier delays
- Customs processing
- Extreme weather conditions
- Public holidays
- Transportation interruptions
If your order experiences an unusual delay, please contact our support team with your order number.
8. Lost Package Assistance
If tracking information has not updated for an extended period or your package appears to be lost, please contact:
Our support team will review available information and assist with the appropriate next steps.
Contact Us
Email:
service@jurexia.com
Contact Phone Number:
+1 (989) 682-2410
Hotline Service Hours:
PDT 9AM-6PM